Moved House - Repeated Order Failure!

[hf1187]

Last week I put in a request to move my broadband to the new place - it kept showing order failure until (so I thought) it went through. The set up date in my new place was to be 15th April (this Wednesday).

Checked my account for updates today and this Order has completely disappeared off my account! I tried to put in a new Order for the move (now with a set up date of 27th April(!!)), and keep getting sent to an error page. Tried using the virtual assistant and it won't even send me to a real person for assistance...

This is really frustrating as I work from home and need reliable broadband set up immediately. 

[Jason-]

Hello @hf1187, thanks for taking the time to post here on our Community and sorry to read about the problems you're having with your home move order 😕

I appreciate moving home is stressful at the best of times, so this is the last thing you need! Unfortunately we are unable to place an order for you here on the Community and you'll need to speak directly with our dedicated moving home team who can help make sure the order is placed correctly and get you online as quickly as possible. I'll send you an invite to message privately and I can share how best to get in touch with them.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-