Missing Sky Delivery - RM delivered to wrong house

[gazgazgazgaz]

I've had my delivery that's needed for my Fibre upgrade delivered, but the tracking photo from Royal mail isn't of my house. So no idea where Royal mail delivered it to.

How can I get this redelivered?

I've tried calling sky a couple times but holding 20+mins , is there a simple way to send a message to Sky or somebody on this forum able to assist?

Reported the issue via Royal Mail, their live help system seems to be useless and puts you in an endless loop of help pages... So frustrating.

[Highlinder]

@gazgazgazgaz  Do you have the tracking number for the equipment delivery?

[gazgazgazgaz]

Yeah I've got it (removed)

Moderator comments: removed tracking ID as tracking details contains personal information 

[jamesn123]

@gazgazgazgaz 

You'll likely have to persist with calling Sky on this one as they will have to send out a new on then talk with RM to get the other one back.

[gazgazgazgaz]

I was afraid you'd say that 😕 

Just wish there was a way to e-mail and live chat about it. So frustrating

[Laing1]

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@gazgazgazgaz wrote:

I was afraid you'd say that 😕 

Just wish there was a way to e-mail and live chat about it. So frustrating

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@gazgazgazgaz I have removed your post wityh the tracking number as if anyone uses it to track your parcel they will see the photo with your address on it