Mini box keeps freezing

[Deb2611]

I'm watching TV upstairs n at the moment it's displaying the msg that my sky mini box isn't connected to my Sky Q box...its actually come bk on now, but this has been happening for over a week, I did ring last Saturday to report this, I have received a new Sky mini box, but the problem is still occurring, it says that its connected 2 my broadband router but not the Internet connection

[Greenfingers001]

Hi there @Deb2611 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.