I am writing to report a recurring issue with my internet connection. My service drops out multiple times every day, with each disconnection lasting for several minutes. This is causing significant inconvenience, and I would appreciate it if you could look into this and help me resolve the issue as soon as possible
Posted by a Superuser, not a Sky employee. Find out more
@Michal87 You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.
When this occurs, even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
