Mi internet is failing constantly over the last 4 days it has become a major issue as the tv goes al

[Julia_Mason]

My internet is failing constantly over the last 4 days it has become a major issue as the tv also goes off and takes a while to reconnect, I have tested our area services and all are saying working ok but mine is not 😟 

kindest regards 

Julia Mason 

[Lisa-P1987]

Hi there Julia_Mason , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Julia_Mason . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks