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Discussion topic: Messaging

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Avatar for Christian44
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This message was authored by: Christian44

Message posted on ‎29 Jun 2026 06:58 PM

Messaging

Broadband and WiFi tests came back with no problems but messaging apps like Snapchat, Instagram and WhatsApp not working

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎29 Jun 2026 07:36 PM

Re: Messaging

Posted by a Superuser, not a Sky employee. Find out more

@Christian44 

Try lowering your broadband shield age setting, you can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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