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Discussion topic: Message from openreach

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This message was authored by Cmcg08 This message was authored by: Cmcg08

Message from openreach

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We recieved a message from open reach to confirm activation on new broadband. However Sky messaged to say that activation is done remotely so there would be no engineer. Can someone tell me if this is a scam or legit i don't want to reply anything just incase 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Cmcg08  Most activations are done remotely so the text from Sky is real to tell you that your broadband should be enabled.

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Cmcg08
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This message was authored by Cmcg08 This message was authored by: Cmcg08

Re: Message from openreach

do you know if the message from openreach is legit. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Cmcg08  Are you getting ultrafast broadband installed and do already have an ONT installed?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Cmcg08 

It is a remote activation. Where in that text does it say an engineer is coming?

 

It is a legit message, just reply confirm if you know that the ONT has a power cable and does power up. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Cmcg08 

 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by AndyStephens This message was authored by: AndyStephens

Re: Message from openreach

I had the same message a couple of weeks ago (except I'm moving from Sky to Vodafone). The switch has been arranged for the end of this month, but it's not clear whether I have to reply "confirm" now, or on the day of the switch. What did you do?

This message was authored by Paul8888 This message was authored by: Paul8888

Re: Message from openreach

I have received the below via text from a mobile number, just want to check if genuine???


Your engineer visit is on Fri 05 Jul between 1PM - 6PM at postcode ending 1LT.

Top 2 things to know:
1. Our engineer will drill a small hole into your building to connect your Full Fibre Broadband. Because of this, we need a decision maker aged 18+ to be present.
2. If you rent the property, you'll need the landlord's permission for the work to go ahead.

Reply YES to reconfirm or CHANGE before 4pm tomorrow if you need to reschedule.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Paul8888 

 

Have you ordered or are you upgrading broadband from Sky?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Paul8888 This message was authored by: Paul8888

Re: Message from openreach

Yes fibre just found it odd that it wasn't from a short number like EE 150 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Message from openreach

Posted by a Superuser, not a Sky employee. Find out more

@Paul8888Openreach do send out these messages to confirm that they can go ahead with the works needed.

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