May need boosters

[S90ttb]

I'm trying to stream in the lounge and it's buffering every 30 seconds do you have boosters to help

[Highlinder]

@S90ttb  What colour of router from Sky do you have, black or white?

[TimmyBGood]

@S90ttb 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[S90ttb]

It's Black, I've ordered boosters to collect today now because I'm inpatient  but thank you 

[S90ttb]

Hi thank you for the information, I've ordered my own boosters, hopefully it resolves the issue