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Discussion topic: Many TV channels lost since broadband was upgraded

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This message was authored by quax This message was authored by: quax

Many TV channels lost since broadband was upgraded

Hi,since my broadband has been upgraded,I have lost quite a few channels in my terrestrial TV.I think that there could be interference from the new devices that were installed.Any help will be appreciated.

thanks

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This message was authored by GD1 This message was authored by: GD1

Re: Many TV channels lost since broadband was upgraded

Posted by a Superuser, not a Sky employee. Find out more

@quax  I can't see how upgrading broadband can even affect Freevew TV channels, it's certainly a 1st report of it's kind.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Chrisee This message was authored by: Chrisee

Re: Many TV channels lost since broadband was upgraded

Posted by a Superuser, not a Sky employee. Find out more

@quax there have been a number of changes to Freeviw recently to free up some of the frequencies for mobile devices definitely run a te-tune on your TV which may bring back some channels. This wepage shows what channels you should be getting https://www.freeview.co.uk/freeview-channel-checker

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
quax
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This message was authored by quax This message was authored by: quax

Re: Many TV channels lost since broadband was upgraded

Thank you @GD1 and @Chrisee for your responses.I have tried to re-tune TV a few times.My last attempt has yielded only 10 channels..I will try to switch off the rooter/move TV further away from rooter to see whether it will make a difference. I hope I won't need a new TV...Any other ideas/suggestions will be appreciated 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Many TV channels lost since broadband was upgraded

Posted by a Superuser, not a Sky employee. Find out more

@quax not heard of interference between a wifi router and Freeview and the Sky hub uses the same frequencies and power as any other wifi router as they all are governed by strict regulations but having a microwave transmitter near an aerial connection is not ideal.

 

Surely moving the router is easier than moving the TV? You can buy a longer lead to connect to the master phone socket. In placing the router having it higher say on a shelf is likely to imprive wifi speeds.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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