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Discussion topic: MS Teams video calls timeout with new Sky Router/Hub

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This message was authored by: SteveM75

Message posted on ‎30 Jun 2025 01:00 PM

MS Teams video calls timeout with new Sky Router/Hub

Hi, 

I was told by my 1st line support that I need to contact Sky as my company (Equans)  VPN has issues, and a firewall change needs to be made by Sky.

 

Regards,

Steve

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This message was authored by: jamesn123

Message posted on ‎30 Jun 2025 01:49 PM

Re: MS Teams video calls timeout with new Sky Router/Hub

Posted by a Superuser, not a Sky employee. Find out more

@SteveM75 

Sky hubs do not require firewall changes to be able to use a VPN. Your 1st line support need to provide you with more information as to what exactly the issue is and how they expect Sky to fix it. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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