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Discussion topic: Low speed

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Avatar for Gthomas
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This message was authored by: Gthomas

Message posted on ‎08 Mar 2026 11:16 AM

Low speed

We have very slow broadband. We upgraded last week, but so far are struggling with speed.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Mar 2026 11:42 AM

Re: Low speed

Posted by a Superuser, not a Sky employee. Find out more

@Gthomas 

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start 

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎08 Mar 2026 12:04 PM

Re: Low speed

@Gthomas Also take a look at the help below, all depends on what you did upgrade wise. Especially if the hub moved or you changed model type.

 

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

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