Low WiFi connection

[Katie93]

Hi we have been struggling with our WiFi connection for a week or so now. So much so that my partners phone has started connecting to next doors sky WiFi instead of ours. Is there any reason for this? Our box and booster are plugged in and our tv is always working, but on our phones and tablets it's never at full strength. Especially upstairs. 

[Addie15]

Hi there, @Katie93. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Katie93 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Katie93]

Sorry I haven't seen this. Please can someone send me another chat invite?? Thank you!

[Chrisee]

@Lisa-P1987 i have sent a new request to the team. The brightly coloured chat icon should show on the forum page when the request is actioned.  If you cant see it make sure you are logged into the forum if it still doesn't show up use a different browser and make sure any pop-up blockers are off.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Katie93  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Katie93 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks