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Discussion topic: Lost hub

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This message was authored by: Billygriffiths9

Lost hub

Ive got an engineer visit on tuesday, but the sky hub was delivered to the wrong address, that i currently cannot get hold of. Can the appointment still go ahead? Whats the procedures as well if i cannot get to the hub as its been sent to the wrong place? Thanks 🙂

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This message was authored by: caesarome

Re: Lost hub

Posted by a Superuser, not a Sky employee. Find out more

@Billygriffiths9 

How has it been delivered to the wrong address as it should go to the one where the order was placed ?

 

The installation and activation should go ahead as normal as it will be up to you to then connect up the hub which is quite easy to do.

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This message was authored by: Billygriffiths9

Re: Lost hub

Okay great thanks as long as engineer visit is ok still!

 

I wasnt in and they gave it to Number 12, but there isnt a Number 12 on my road hahah

 

Assuming its just gone to the neighbour but nobody is in at the moment

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