Lost connection

[Drew79]

I have an open reach box fitted to my wall connected to my sky hub via an ethernet cable only. No purple DSL cable in the purple connector as I don't have one. The open reach box has a green light for power and Lan red light for Lan and no light for pon? It just lost all connection with no interference. First issue since install

[JimM1]

@Drew79 See the link below, but your problem is the NO Pon light, that should be a solid Green on it! And suspect the Red light is LOS and not what you have put in the posting!

Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com

[Drew79 · Accepted solution]

I've just had an engineer booked and notified that it's an external issue. Just no TV for up to two days yay