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Discussion topic: Loss of broadband

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This message was authored by: John340

Message posted on ‎04 Aug 2024 09:01 AM

Loss of broadband

Broadband checker saying everything's connected and fine, but broadband not working and local area have issues with lots of providers. Why is sky saying everything's fine @Sky 

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Avatar for Cazz5033
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This message was authored by: Cazz5033

Message posted on ‎04 Aug 2024 09:08 AM

Re: Loss of broadband

Mine is down as well, I never usually have an issue. Sky is saying it's all ok, it's obviously not!! 

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This message was authored by: Highlinder

Message posted on ‎04 Aug 2024 09:10 AM

Re: Loss of broadband

Posted by a Superuser, not a Sky employee. Find out more

@John340  & @Cazz5033  If you are using the service checker to check on your services and they are coming back as all is good this is showing historical data. Can you click on the broadband tab that is shown and run a updated broadband test please.

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