Discussion topic: Logging into sky account

This message was authored by: Yasmin2402 · ‎02 Dec 2024

I log in to my account using the correct email address yet it doesn't show the correct current sky plan it pulls up my old home address and plan

I did ask the guy on the phone and he said it is correct but again when I log in I can't see my current plan and I won't receive my cinema vue tickets either if I don't get it sorted

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Moderator Note: Removed inappropriate language

This message was authored by: Chrisee · ‎02 Dec 2024

@Yasmin2402 never post anything that idetifies you in this forum. You will havecto call Sky again to grt this sorted as it sounds like you used a differentvemail,address when you set up this contract so need to use the Sky ID linked to that address.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: caesarome · ‎02 Dec 2024

@Yasmin2402

When you moved home did you cancel at your at old address then did you sign up as a new customer or did you use Skys home moving service ?

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Discussion topic: Logging into sky account

Logging into sky account

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