Logging into sky account

[Yasmin2402]

I log in to my account using the correct email address yet it doesn't show the correct current sky plan it pulls up my old home address and plan 

I did ask the guy on the phone and he said it is correct but again when I log in I can't see my current plan and I won't receive my cinema vue tickets either if I don't get it sorted 

(Removed)

Moderator Note: Removed inappropriate language

[Chrisee]

@Yasmin2402 never post anything that idetifies you in this forum. You will havecto call Sky again to grt this sorted as it sounds like you used a differentvemail,address when you set up this contract so need to use the Sky ID linked to that address.

[caesarome]

@Yasmin2402 

When you moved home did you cancel at your at old address then did you sign up as a new customer or did you use Skys home moving service ?