Lo broadband speed

[Barry668]

My broadband speed is way below the guaranteed speed please help ?

[Chrisee]

@Barry668 run the online service checker in the My Sky app as if the broadbsnd speed is below the minimum for your connection it should offervhelp. However if the problem is slow WiFi connnection between thevhub snd your device it sounds like you may need to invest in better WiFi kit.

[TimmyBGood]

@Barry668 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

Unfortunately the only thing which is 'guaranteed' is exit without penalty if the issue cannot be resolved.

There's no longer a one month refund of the broadband subscription.