Live view on Ring doorbell

[PaulineC2]

We've been with Sky for 2 weeks now and although our doorbell works fine it will not show live view,it was fine with our previous provider.  Any help would be gratefully appreciated Tia 

[Newskyuser7]

If you have the white box, you can pretty much forget it, shy in their great wisdom made a monumental cockup by not allowing you to switch off 5g for a few minutes to let 2g devices work on wifi6. 

easiest thing to do is get a wireless access point and forget about using sky for wireless stuff. A joke, I know. But the simple option. 

[PaulineC2]

Thankyou, I wish I hadn't switched providers now I suppose sky doorbell would work though OH well I won't bother to find out

[Newskyuser7]

You can get an access point for about £25. But yep. I know the feeling. 

[PaulineC2]

Thankyou so much for your help

[Sharcuk]

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@Newskyuser7 wrote:

If you have the white box, you can pretty much forget it, shy in their great wisdom made a monumental cockup by not allowing you to switch off 5g for a few minutes to let 2g devices work on wifi6. 

easiest thing to do is get a wireless access point and forget about using sky for wireless stuff. A joke, I know. But the simple option. 

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I think you'll find this is incorrect in a number of ways:

The white Sky hub does allow the 5GHz to be turned off. You can then connect your doorbell and then turn 5 GHz back on if necessary.

Only top-end Ring doorbells utilise WiFi 6. These same doorbells also have dual band (2.4GHz and 5 GHz) capabilities so there should be no need to switch off the 5GHz at all.

[Newskyuser7]

You cannot as has been confirmed today turn the 5g back on. I spent almost 2 hours getting that confirmed today. By all means try, you'll end up resetting your entire network. 

[PaulineC2]

Thankyou, I will try your suggestion