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Discussion topic: Line reset

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Avatar for Dingle13
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This message was authored by: Dingle13

Message posted on ‎02 Sep 2026 01:19 PM

Line reset

How to request a DLM 11 line reset? Also sky have offered a free broadband upgrade due to recent issues I've experienced how do I go about excepting this offer?

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎02 Sep 2026 01:49 PM

Re: Line reset

Posted by a Superuser, not a Sky employee. Find out more

@Dingle13 

You cannot request a DLM reset. This is only done when deemed necessary by an Openreach engineer during an appointment. 

The offer from Sky would need accepting in the same format it was offered, it cant be done on the forum.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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