Leeds Broadband Outage

[Mustman1959]

Hi, Is anyone in Leeds having issues with no Broadband, today the 12th,.specifically in the area around Bowman Lane, Hunslet? 

[Daniel0210]

@Mustman1959 
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Mustman1959]

It was an area outage, that promptly was fixed around 10:30 this morning, by Openreach. Unfortunately I still dont have BB. The hub is displaying 2 green lights, power and WiFi, red voice light and no Internet light on, even after various reboots. Sky are sending an engineer out tomorrow to have a look at it. 

Has anyone else had to have a follow up engineering visit after an external area BB outage?

[Chrisee]

@Mustman1959 it is not that unusual as depending on what caused the outage and whether you have a connection using coper or full fibre. For example partial fibre connections over copper can have issues caused by over voltage etc. 

[Mustman1959]

Hi @Chrisee Thanks for your input. The feed is fibre to the cab and copper on the d side.

Hopefully the Sky engineer will fix the issue and not send it back as a network issue 🙄🙏😉