Leaving Sky

[Disappointment1]

Does anyone else find it disappointment in the operaters at Sky to ask to leave this service.   Every attempt is white washed and I find cannot leave.  A disgracefull fraud

[caesarome]

@Disappointment1 

If you are not in the minimum term on a contract then you can use the switching service to leave Sky. The way this works is you just sign up to a new supplier and they then take over and tell Sky you are leaving.

[TimmyBGood]

@Disappointment1 

And if you are in a minimum term then fundamental consumer law applies: you need to argue that the service isn't as described / of adequate quality / fit for purpose and give the supplier opportunity to remedy the situation.

[Chrisee]

@Disappointment1 to add to @TimmyBGood 's post if you make a formal complaint and Sky either does not agree to release you or simply does not answer for 6 weeeks you can take your complaint to the independent arbiter who are CISAS but note you cannot go directly to them until Sky have considered your complaint. See How to make a Sky complaint | Sky Help | Sky.com