Last two days I haven't had boardband connection

[Morkadork86]

Having a hard time wanting to stay with sky with thier intermittent connection paying a Premium price and less than premium service. No one to talk to it's all online and not worth my time to pick all these options. Booked an engineer but can't give me a time or offer to compensate me for my time or money spent for services I cannot use or loss of earnings trying to work from home

[Daniel0210]

@Morkadork86 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account. As Sky Broadband is a basic domestic service you won't be compensated for any loss of earnings and wfh does not bring faster repairs. For that you would have to pay a lot more by a different isp. 

[Chrisee]

@Morkadork86 you may consider you are paying a "premium price" but in practice you are buying a basic domestic connection which as @Daniel0210 explains has a two working day service level agreement starting  from when the fault is reported.. If you bought a business connection the SLA will be better but you will almost certainly be paying more. Sky are OK for you to use the connection to work from home but it gives you no priority.

However no ISP I have ever seen will compensate you for loss of earnings so it is sensible to have a fall back plan if you lose connectivity such as using mobile data or relocating to an office or even using public wifi in a coffee shop etc. increasingly isps (notably BT/EE) are offering a fallback to using mobile broadband if the fixed service fails but as yet Sky do not offer that option.