Landline not working at all but broadband is functioning

[BryanP1]

The broadband is working but the online checker shows it as performing poorly and inconsistently. The voice landline is not working at all - no dial tone. I have checked plugging the phone into the master socket and the line seems to be at fault. I can't find a checker on Sky Talk section to test the line?  

[Lisa-P1987]

Hi there @BryanP1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[GD1]

@BryanP1  Your duplicate thread in the Talk forum has been removed as you don't need to be raising a 2nd thread.  This one has already been escalted to the commun ity messaging team.