Lagging

[Soandon]

Speeds show 400mbs but when im on places like Facebook and videos should play automatically as I scroll they tend to buffer or pause halfway through, websites sometimes don't load and I have to refresh

[ItWasAllMichele]

Hi there @Soandon  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141