please contact me and fix this issue as a matter of urgency
That won't happen from a forum post. Using domestic broadband for business purposes brings no additional priority: the Openreach target time to fix is two working days after a fault is logged (as the dates you quote suggest), but following a named storm this is almost inevitably going to slip.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Sky can't contact you. Your domestic broadband account isn't linked to your Community log-in name so Sky wouldn't know who you are anyway. If you haven't done so already contact Sky asap to report it.
In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky domestic Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
