Discussion topic: LOS Light is red

This message was authored by: Tele1975 · ‎08 Jun 2022

Had sky broadband installed today. It worked perfectly for about 15 minutes, and then stopped. LOS light is red. Followed all the steps on the help pages, and it resulted in an engineer being booked for a couple of days time.

Now concerned that if it gets fixed by Sky/openreach I'll get charged for a call out.

Anyone else had this?

This message was authored by: GD1 · ‎08 Jun 2022

@Tele1975 If the fault is outside the home up to the ONT then there is not charge.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: LOS Light is red

LOS Light is red

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Re: LOS Light is red

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