LG TV Content Store

[James+Edge]

I own 4 LG TV's and all of them fail to connect to the LG content store and to download app updates. 

I was recently sent a new router by Sky as I was experiencing slow speeds with my old router. Everything connected fine previously and worked but with the new router the TVs won't work with the LG App Store. 

The TVs connect to the internet via the router and will update the TV and allow for streaming. Seemingly it's just the content store not working. 

Has anyone else experienced this and have any suggestions to fix?

[Chrisee]

@James+Edge try signing out of the store on each TV then rdbooting the set by unplugging the TV until the power LED goes black then restarting and then signing in again.

[James+Edge]

Thanks for the advice @Chrisee

I've tried those steps and the problem persists. If I connect the tv to my mobile hotspot instead of sky broadband everything works. So I'm sure it's a sky broadband problem. But I haven't a clue what router settings would need changing?

[Chrisee]

@James+Edge my only other thought  that it could be an IP address issue in.which case powering down the hub for an hour should get a different public IP. It is extremly odd.

[James+Edge]

Thanks for the further advice. I unplugged the router for a few hours and the IP has changed. But the LG TVs are still not able to access the content stores. 

I'd be very grateful for some other suggestions?

[jamesn123]

@James+Edge 

Have you disabled Sky Shield?

[James+Edge]

@jamesn123 Yes this is disabled.

[Kelsingra]

Hey @James+Edge 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @James+Edge  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, let us know so we can re-escalate this for you. Thanks.

[Lisa-P1987]

Thanks for chatting to us @James+Edge . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Coopz1962]

I have a LG TV and a new sky router and the same issues. Also, Netflix keeps having connection issues. When I use my phone hot-spot all is fine. So not the LG tv having problems......

[James+Edge]

Hi @Coopz1962 

@my issue was resolved. It was the Sky Shield settings causing the issue although Sky claimed it wasn't.

i found disabling or enabling the shield made no impact but there is an option to create a time schedule where it's disabled between 00:00 and 11:59 for example. Ie it's off during the hours you'd need to use the internet. This fixed things for me. 

[Coopz1962]

Thanks forbthe info. Will try that myself to see what happens.