Keep getting a steady orange light on the router

[Joel23]

At midnight on the 6th May, my router disconnected from the WiFi. I have attempted to reconnect to the WIFI, I have tried all rebooting, restarting and renabling solutions possible but none of them are working. 

please can you advise and support, as I'm looking to have this rectified asap. 

[Mandy246]

We've had the same thing, we can't get it back up and running

[glorybee68]

Same issue - tried all the options!

[AHMW]

Power and Wifi are green; Internet (middle light) is amber. My Sky says my wifi is fine. I have no internet connection on wifi though.

[Madpham]

I got the same problem too and I am

payiny £43 a  month for this...this is so annoying.

[PChan99]

Same problem too at the exact same time, I think we need to call for help.

[AHMW]

Just put a tweet on X, appears to be affecting Greenwich/Woolwich area in London. Must be issue at local exchange - even though diagnostics say no issues in the area! Tried calling, automated line, nigh impossible to report issue.

[Joel23]

Yeah I think you're right about this, I'm based in the Greenwich/Woolwich area & this happened after midnight then nothing changed. It's been the same ever since, no doubt the phone lines will be busy in the morning because of this too. 

[AHMW]

Finally got message in service checker that there's an issue with broadband and have managed to book an engineer visit. Good luck, All, hope it gets fixed for everyone asap.

[Daniel0210]

For some of you, at that time of night, it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.