Just had Equipment delivered. But looks like something is missing!

[The_OG_Wifey_P]

Looking for a bit of advice..

Just signed up to sky stream with whold home, Equipment delivered to day BUT it looks like something is missing from the delivery.

I will trry to enclose a pic.

But what should have been in this delivery? i`m pretty sure there are 3 pucks here, but is the whole home extender missing?

Any advice apreciated.

Thanks

Mandy

[GD1]

@The_OG_Wifey_P  This may come as a shock but we can't see in the boxes you have so we can't even  begin to help.

[The_OG_Wifey_P]

Just to clariy.. I have 3 puck`s, but as originaly posted looks like there was origianly something else in the packaging that is missing.

[GD1]

@The_OG_Wifey_P  How many pucks did you order?

What else do you  think you've ordered?

Did you order a broadband connection, if so the connection or go live date is a minimum of 10 working days friom the day of placing the order, the hub is only sent a few days before go live.

[TimmyBGood]

@The_OG_Wifey_P 

Sky doesn't ship booster pods alongside Stream pucks.

[The_OG_Wifey_P]

ok, thanks for all your help.

the package just looked like something was missing .

install date nov 10th.

Mandy

[TimmyBGood · Accepted solution]

@The_OG_Wifey_P 

Perhaps worth noting that for Sky the 'Whole Home' product is the television subscription supplement which enables more than one puck to be used at an address: it's not related to WiFi (unlike the BT product of the same name)

The Sky wireless booster hardware is a 'pod' that is potentially available as part of the 'Enhanced Wall to Wall WiFi Guarantee' element of the 'WiFi Max' broadband subscription supplement.