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Discussion topic: Issues

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This message was authored by: reynoldsj

Issues

We are having huge issues with connecting to the broadband.  I have 4 hubs 2 of the freeze and disconnect.  The WiFi seems to be the issue even my phone constantly disconnects 

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This message was authored by: stereohaven

Re: Issues

Posted by a Superuser, not a Sky employee. Find out more

@reynoldsj wrote:

We are having huge issues with connecting to the broadband.  I have 4 hubs 2 of the freeze and disconnect.  The WiFi seems to be the issue even my phone constantly disconnects 


Sorry to hear you are having issues. What does the Service Checker in MySky say?

 

Can you explain more about what you mean by having "4 hubs"? Are you using Sky Q for example or are you a Sky Stream/Glass customer? 

 

Which main hub/router do you have?

 

This may help if you are not sure: https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have 

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