Discussion topic: Issues
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Message posted on 15 Aug 2026 11:09 AM
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Issues
We are having huge issues with connecting to the broadband. I have 4 hubs 2 of the freeze and disconnect. The WiFi seems to be the issue even my phone constantly disconnects
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Message posted on 15 Aug 2026 11:18 AM - last edited: 15 Aug 2026 11:20 AM
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Re: Issues
@reynoldsj wrote:We are having huge issues with connecting to the broadband. I have 4 hubs 2 of the freeze and disconnect. The WiFi seems to be the issue even my phone constantly disconnects
Sorry to hear you are having issues. What does the Service Checker in MySky say?
Can you explain more about what you mean by having "4 hubs"? Are you using Sky Q for example or are you a Sky Stream/Glass customer?
Which main hub/router do you have?
This may help if you are not sure: https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
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