Issues with wifi

[RLWilliams]

Hi I've spoken to someone via DM on X and they've said to try here. My WiFi isn't working properly. It's says the speeds are fine but I can't use WhatsApp or any social media in the house at all and have to use my data. My brother has been over to try his phone and his is the same so it's not a phone issue it's definitely the broadband. I'm paying £40 a month for WiFi that simply doesn't work. I really need this sorting asap as it's costing money in data. I have proof I've sent to the X DMer and can sent over if you need but either way it's not working properly.

Please help.

[Mr+Flibbles+86]

Hi there @RLWilliams , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147