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This message was authored by: Shauna10

Issues with broadband speed after installation

Ive have my Sky Broadband installed yesterday and for the most part, its working fine. I can stream movies and use some apps on my phone however it will not load anything on the internet or on selected apps. 
ive checked the sky app and it states i have nothing wrong with my connection, ive reset it and tried disconnecting and connecting again however nothing. If i switch to mobile data a internet search works normal, just not with my newly installed WIFI!!!


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This message was authored by: TimmyBGood Answer

Re: Issues with broadband speed after installation

Posted by a Superuser, not a Sky employee. Find out more

@Shauna10 

 

First thing to try is to check the default age setting on Sky Broadband Shield.

 

https://www.sky.com/help/articles/sky-broadband-shield-start 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood Answer

Re: Issues with broadband speed after installation

Posted by a Superuser, not a Sky employee. Find out more

@Shauna10 

 

First thing to try is to check the default age setting on Sky Broadband Shield.

 

https://www.sky.com/help/articles/sky-broadband-shield-start 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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