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Discussion topic: Issues with WiFi disconnecting from sky box

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This message was authored by: Cmaddy

Message posted on ‎29 Dec 2025 11:22 PM

Issues with WiFi disconnecting from sky box

the WiFi keeps disconnecting from my sky box.  I have just had a new box delivered today and still are having issues

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Message posted on ‎29 Dec 2025 11:38 PM

Re: Issues with WiFi disconnecting from sky box

@Cmaddy What sky box to what sky box, the Forum does not know that fact!

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This message was authored by: Cmaddy

Message posted on ‎30 Dec 2025 12:15 AM

Re: Issues with WiFi disconnecting from sky box

It's a sky q box.  I reconnected about 20 times yesterday.  A new one sent and still the same issue, the WiFi main hub is less than 1/2m away

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This message was authored by: Chrisee

Message posted on ‎30 Dec 2025 07:15 AM

Re: Issues with WiFi disconnecting from sky box

Posted by a Superuser, not a Sky employee. Find out more

@Cmaddy oddly WiFi over very short distances can cause issues due to the way the signals radiated by the aerials in the hub can interfere. However for such acshort distances use an ethernet cable which is far more reliable. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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