Issues with ONT and wifi

[Lelemoo9]

Hi, I have had a few issues with my WiFi the last week and today it seems to be completely not working. I had a carpet fitted last week so not sure if they have caught the fibre optic cable when fitting the carpet but the ONT has no lights on. I work from home so need my internet to be working. 

Thanks

[TimmyBGood]

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@Lelemoo9 wrote:

the ONT has no lights on

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No lit LEDs at all would indicate an electrical supply issue, so the first thing to check is the local power socket, plug and cable.

Until there's power to the ONT you won't know if the fibre-optic is damaged.