Issues connecting Sky Max Pod

[Djsexmagic]

Hi,

I've recently signed up to Sky Max broadband.  Seems ok. but I've got some dead spots in the house, so I have received a Max Pod to try and combat this issue.

No matter what I do, I cannot get the pod to connect to the router.  They are now in the same room.  I've tried:

• Waiting for the pod to connect by just plugging it in
• Using the MySky app to get it to connect
• Entering the serial number of the pod on MYSky app
• Connecting the pod to the router via ethernet cable

None of these have worked, has anyone got any ideas?

Steve

[jamesn123]

Hi @Djsexmagic 

It does sound like you've done all the troubleshooting for it. I've escalated your post to Sky, look out for a message on the forum from a Sky rep. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Djsexmagic  an invite to chat.