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Discussion topic: Issue with move request

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This message was authored by: Sreeda

Message posted on ‎24 Jul 2025 06:15 AM

Issue with move request

I submitted a request for home move on the July 25 and I was notified my broadband would be activated at the new address on the 25th and at existing address I would have access till 24th.

 

today when I open, I see my broad band connection at my existing address  is disconnected!

 

why is this happening? I am loosing 24hrs of service in this case!

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Jul 2025 07:33 AM

Re: Issue with move request

Posted by a Superuser, not a Sky employee. Find out more

@Sreeda 

There's no specific time of the day that Openreach disconnect the service at the address. 


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