Issue with internet on phone

[Jademcdowellx]

Hi, I was wondering if anyone could help. I've recently moved into a property and had sky about 2 weeks now and the internet works but when we go on safari on our phones it doesn't work at all. The internet works for apps etc and we also have sky stream for the tv which is connected through WiFi and that works fine too. It's literally just the internet that doesn't work and I've never had any other issues before with our internet on our phone not working with other WiFi's. 

[jamesn123]

@Jademcdowellx 

Try disabling Sky Shield or Apple iCloud Relay

[Jademcdowellx]

Thankyou for your reply. I've just tried that and still no luck