Issue with connection

[KlaudiaKarbo]

Hi signal in out house is really slow my husband can't play games on Xbox due to connection issues and I don't have WiFi at all in bathrooms also the signal is braking I checked today on Speedtest and download was only 287 

and upload 65.8 so not sure why shy app showing it's 400 something ..  also I got package with some extra connection 

[JimM1]

@KlaudiaKarbo Download and upload range was good from your posting, so what is the xBox connection problem should not be a speed issue with what you have reported!

https://www.sky.com/help/articles/broadband-speeds-explained

[KlaudiaKarbo]

But I have issue with connection on my phone too , and my husband was playing on cloud gaming so not on console and it was freezing due to bad connection. 

Also as mention before I don't have connection in bathrooms too can someone sort that out? I have baby camera which have screen and have to take to bathroom when taking shower due to have too look of my baby is ok but there is no connection. 

[JimM1]

@KlaudiaKarbo Here is the information about it all, call sky from 8am to 8pm as you can only get supplied that way once the testing is completed!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee