Discussion topic: Issue with Speed

This message was authored by: Glyn110 · ‎08 Feb 2026

Hub is not 500 speed. I want to claim.

the Puck has been the biggest disappointment

I've also sent back the Sky q devices too, but I'm getting charged

please call

or email me

This message was authored by: JimM1 · ‎08 Feb 2026

@Glyn110 You have to do the calling to sky, The Forum is just not sky Customer Service!

This message was authored by: TimmyBGood · ‎08 Feb 2026

@Glyn110 wrote:

Hub is not 500 speed. I want to claim.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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