0

Discussion topic: Issue with Sky Router - Sky send CityFibre....

Reply
This message was authored by: NFD-WFHEngineer

Issue with Sky Router - Sky send CityFibre....

Sky had CityFibre install fibre to the house (wish I had refused).  Sky router stopped working a couple of hours after the successful fibre install. (No green Internet light on Sky black router)

 

Called Sky twice.  Sky Network team book an engineer, this was after I said the Fibre box was fine, all green lights and shared a photo.

 

CityFibre engineer turns up.... Sky box, Sky problem.  

 

Called Sky.  Not able to book a Sky engineer or send new router.... 

 

Left with no Internet for three days now and I work from home.

 

What do I do?

 

 

Reply

All Replies

This message was authored by: jamesn123

Re: Issue with Sky Router - Sky send CityFibre....

Posted by a Superuser, not a Sky employee. Find out more

Hi @NFD-WFHEngineer 

This doesnt sound great, have you been able to make any progress with Sky yet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply