Issue connecting and staying connected

[Jacqui41]

Once again, we have been having issues connecting to the Internet for the past 3 days.

Even when it connects again, it drops almost straight away. 

I need to work from home, please assist asap

[JimM1]

@Jacqui41 Have you run the diagnostic checker test, or called sky for them to check for you! See the link below!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start