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Discussion topic: Is there any way to get internet before two weeks?

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This message was authored by Kluczynska This message was authored by: Kluczynska

Is there any way to get internet before two weeks?

I was wondering if there is a way to connect to a new house with an old sky box before the time that the engineer comes, I have tried to connect with the sky box in the new house and the box is plugged in but only has the wireless and the power light on.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Is there any way to get internet before two weeks?

Posted by a Superuser, not a Sky employee. Find out more

@Kluczynska  The 2 weeks timescale is set by Openreach, there is no way to override or prioritise your connection.  Openreach need to make connections at the exchange/local cabinet, therefore plugging in your router won't get you any service until the date you have been provided.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Is there any way to get internet before two weeks?

Posted by a Superuser, not a Sky employee. Find out more

@Kluczynska 

 

What broadband package have you gone for superfast fttc or ultrafast fttp?

 

Either way an engineer needs to call to the cabinet to remotely activate you if there is already a mastersocket in your house or install an ont if you are getting fttp. This is based on openreach availability 

 

 

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Is there any way to get internet before two weeks?

Posted by a Superuser, not a Sky employee. Find out more

@Kluczynska  The 2 weeks timescale is set by Openreach, there is no way to override or prioritise your connection.  Openreach need to make connections at the exchange/local cabinet, therefore plugging in your router won't get you any service until the date you have been provided.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Is there any way to get internet before two weeks?

Posted by a Superuser, not a Sky employee. Find out more

@Kluczynska wrote:

I was wondering if there is a way to connect to a new house with an old sky box before the time that the engineer comes


No: broadband subscriptions do not follow an ISP router around the national telecoms infrastructure.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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