The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
22 Oct 2021 09:39 PM
Hi all
I've had fibre now for a few months but the hub identifies as the one that has been sent back - when I access the hub using the 192.168.1 route the id is my old wifi router name and there are no values for connection speed etc.
It appears to be working although the sky diagnostics tell me I'm getting 145mb/s connection at the hub but wifi I'm getting 56 mb/s
Any thoughts? I haven't changed anything since the hub was fitted and ignored the name of the router thinking it would sort itself out.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
23 Oct 2021 03:46 AM
Posted by a Superuser, not a Sky employee. Find out more
If you have an ultrafast fttp connection the speeds are held by the fibre ont modem that is pretty much locked down
The best way to check speeds is thru a ethernet connection on fast.com.
25 Oct 2021 03:23 PM
Posted by a Superuser, not a Sky employee. Find out moreThe Wifi name might have been fetched from exisiting boosters or Sky Q gear in your house? Thats pretty normal.
Regarding your speed, 56mbps over WiFi is pretty decent for the Sky hub. If you want faster you'll have to use ethernet or a 3rd party router.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.