Is sky down?

[Justaddlime36]

I am so sick and tired of broadband problems with sky. I have had this for 9 years and I am leaving you guys I can't do this its every couple of months and I have to book engineers to attend. Its saying theres a issue when I click to fix it says everything looks good. Whats going on?

[Daniel0210]

@Justaddlime36 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[Justaddlime36]

Yeah im fully aware I just got on a rant I contacted sky at the same time and as per usual an engineer had to be booked so had to wait in yet again. Im in process of searching for a new provider paying 53.50 for Internet that works 3 months and go off and repeat the same cycle so hopefully ill be fully done with sky in coming months woohoo!

[JimM1]

@Justaddlime36 No need to wait you can go at anytime, do you happen to know if your fault is always internal or external, same line you may just have the same problem when you move supplier!