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Discussion topic: Internet

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This message was authored by: eddie.ie

Internet

Apparently no issue in my area but the middle light is red on my sky box ??
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This message was authored by: caesarome

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@eddie.ie 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: TimmyBGood

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@eddie.ie wrote:
Apparently no issue in my area 

It's important to understand that this message is intended to mean there's no wider area outage: it absolutely doesn't rule out an individual circuit fault affecting your particular address.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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