Internet

[Maryann44]

My internet is not working , done test and says everything is working. 
No internet since last night 

please help

[Daniel0210]

@Maryann44 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

[Maryann44]

Can you not check your end. 
I've tried all the tests and it says everything is fine. I've got 3 unhappy children here!!

[Daniel0210]

@Maryann44 

Not from my living room, no. This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.