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Discussion topic: Internet

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This message was authored by JodieDarks This message was authored by: JodieDarks

Internet

My Internet isn't working
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@JodieDarks 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Katsryan This message was authored by: Katsryan

Re: Internet

What area are you in 

we are in nottingham & it's the sane 😳

JodieDarks
Topic Author
This message was authored by JodieDarks This message was authored by: JodieDarks

Re: Internet

I'm in bridgend 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Internet

Posted by a Superuser, not a Sky employee. Find out more

@Katsryan wrote:

 

we are in nottingham & it's the sane 😳


Sky provides around six million properties in the UK with broadband.  At any point in time many thousands of the Openreach circuits supplying those individual addresses have faults without having anything else in common.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by JonnoBlue This message was authored by: JonnoBlue

Re: Internet

broadband down in Ripley, Derbyshire. Was down for 3 hours yesterday late afternoon but came back on. Now off. This happened before Christmas too. Very frustrating!!

This message was authored by Acjponty1 This message was authored by: Acjponty1

Re: Internet

Is it working yet?

JodieDarks
Topic Author
This message was authored by JodieDarks This message was authored by: JodieDarks

Re: Internet

No not yet 

This message was authored by JonnoBlue This message was authored by: JonnoBlue

Re: Internet

Still no broadband. Trying to get through to a human to discuss. Not easy!

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