Internet

[Sasha9]

My Internet keeps going off and on has done for days now it said the no problems in the area and my Internet connection is good so what going on

[traceyrod]

No internet can't use the apps on sky.

reset but nothing is happening 

[Highlinder]

@Sasha9  & @traceyrod Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.