Internet/wifi issues

[Kathhhh]

We have recently updated the broadband yet the WiFi connection is not good at all, mainly in the evening, thought once you went to fibre its

mean to be more efficient 

[Brill+Gill]

Hi @Kathhhh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141