Internet terrible since 5pm yesterday

[Jemima28]

Internet terrible since 5pm yesterday 

[Highlinder]

@Jemima28 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Jemima28]

I have done this it says it looks like you have a problem,  but when it goes thru checks it says it's fine...but it's not??

[Highlinder]

@Jemima28 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Jemima28]

Ok thank you for your help much appreciated!

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jemima28  an invite to chat.